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UnityPoint Health – St. Luke’s Launches Online ER Check-in

The MedQuarter | September 25th, 2018

UnityPoint Health – St. Luke’s launches online ER Check-in     UnityPoint Health – St. Luke’s Hospital has launched online ER Check-in, allowing patients who have minor injuries and illnesses to check-in online and wait at home, not in the ER.   To use the new service, visit unitypoint.org/ERCheckin and choose a time to visit the ER. Once a patient schedules a time, they will receive a text confirmation of their preferred treatment time, start the online check-in process and wait in the comfort of their home. Patients then head over to the ER at their allotted time to be seen by a provider. If an individual’s condition is life-threatening, they need to call 911 or go immediately to UnityPoint Health – St. Luke’s ER.   “Our new ER Check-in service is meant for people with non-life-threatening or chronic conditions,” Sandi McIntosh, UnityPoint Health – St. Luke’s Hospital Emergency Department administrative director, stated in a press release. “We know there are times when doctor’s offices and urgent cares are closed but someone has a medical issue, which needs to be addressed but is not considered life-threatening. This service is for them. However, if you are in doubt about the severity of your condition, you should always seek immediate care.”   St. Luke’s ER Check-in is designed to filter certain symptom keywords that may indicate a life-threatening or debilitating medical condition. Each ER Check-in form is also reviewed by a St. Luke’s team member. Again, those indicating life-threatening medical conditions need to call 911 or go immediately to the ER. ER Check-in is not a guaranteed appointment time – the team will do its best to see individuals as close to their check-in time as possible, but if there are patients with more urgent needs, they must be treated first.