UnityPoint Health – St. Luke’s Launches Online ER Check-in
MedQuarter (MedQ) Regional Medical District | September 25th, 2018
Health – St. Luke’s launches online ER Check-in
UnityPoint Health – St. Luke’s Hospital has launched online ER
Check-in, allowing patients who have minor injuries and illnesses to
check-in online and wait at home, not in the ER.
To use the new service, visit unitypoint.org/ERCheckin
and choose a time to visit the ER. Once a patient schedules a time, they
will receive a text confirmation of their preferred treatment time, start
the online check-in process and wait in the comfort of their home. Patients
then head over to the ER at their allotted time to be seen by a provider.
If an individual’s condition is life-threatening, they need to call 911 or
go immediately to UnityPoint Health – St. Luke’s ER.
“Our new ER Check-in service is meant for people with
non-life-threatening or chronic conditions,” Sandi McIntosh,
UnityPoint Health – St. Luke’s Hospital Emergency Department administrative
director, stated in a press release. “We know there are times when
doctor’s offices and urgent cares are closed but someone has a medical
issue, which needs to be addressed but is not considered life-threatening.
This service is for them. However, if you are in doubt about the severity
of your condition, you should always seek immediate care.”
St. Luke’s ER Check-in is designed to filter certain symptom
keywords that may indicate a life-threatening or debilitating medical
condition. Each ER Check-in form is also reviewed by a St. Luke’s team
member. Again, those indicating life-threatening medical conditions need to
call 911 or go immediately to the ER. ER Check-in is not a guaranteed
appointment time – the team will do its best to see individuals as close to
their check-in time as possible, but if there are patients with more urgent
needs, they must be treated first.